CUSTOMER SERVICE SKILLS FOR SU

After you purchase your eBook, you will need to download VitalSource Bookshelf, a free app. Then login or create an account and enter the code from your order confirmation email to access your eBook.

• Note: the eBook does not include access to Connect
• Access the eBook anytime, anywhere: online or offline
• Create notes, flashcards and make annotations while you study
• Full searchable content: quickly find the answers you are looking for