McGraw Hill's Customer Self Service portal (CSS) is an online tool which provides our Booksellers:

• Real-time information and 24/7
• Information specific to their account (price and discount)
• Accurate stock information
• Immediate order processing and acknowledgement
• Order Enquiry: Review the details of any of your orders, whether dispatched or on back order. Also gives you the option to view and print copies of any of your invoices
• Catalogue browse and bibliographical information
• Access: You can request multiple access as you want, i.e. if you have 4 people who do ordering and order enquiries, we can set up 4 accesses.

To view our complete policy for returns and damaged goods relating to print books, packages, kits and multimedia, please visit the Bookseller Return and Damage Policy page.