EBOOK Juran's Quality Handbook 7e
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Chapter 1: Universal Principles of Quality Management
Chapter 2: Developing an Excellence Culture
Chapter 3: Developing the Quality and Excellence Office
Chapter 4: Quality Planning and Design of New Goods and Services
Chapter 5: Quality Improvement and Breakthrough Performance
Chapter 6: Quality Control to Assure Compliance to Customer Requirements
Chapter 7: Strategic Planning and Performance Excellence
Chapter 8: Organization Roles to Support a Quality and Excellence Culture
Chapter 9: Quality Assurance and Audits
Chapter 10: The Board of Directors and Organizational Excellence
Chapter 11: ISO 9000 Quality Management System
Chapter 12: The Role of Statistics and Probability
Chapter 13: Managing Risk
Chapter 14: Lean Techniques and the Shingo Prize
Chapter 15: Six Sigma: Breakthrough to In-Process Effectiveness
Chapter 16: Root Cause Analysis Methods
Chapter 17: Continuous Innovation Using Design for Six Sigma
Chapter 18: Benchmarking: Best Practices for Market Leadership
Chapter 19: Graphical Tools to Improve Process Performance
Chapter 20: Accurate and Reliable Data and Measurement Systems
Chapter 21: Managing Quality in Operations: Service
Chapter 22: Managing Quality in Operations: Manufacturing
Chapter 23: Managing Quality in the Supply Chain
Chapter 24: Inspection, Test, and Measurement
Chapter 25: Organization-Wide Assessment of Quality
Appendix 1: Sample Competency Matrices and Job Profiles
Appendix 2: Tables and Charts
Glossary of Acronyms
Glossary of Terms
Name Index
Subject Index
The cornerstone text on quality management and performance excellence – thoroughly revised to reflect the latest challenges and developments. The “body of knowledge” for the science of quality management and performance excellence for more than half-a-century Juran’s Quality Handbook has been completely updated to meet the ever-changing needs of today’s business and quality professionals. Under the guidance of a team of top experts this authoritative resource demonstrates how to apply the right methods for delivering superior results and achieving excellence in any organization industry or country. Juran’s Quality Handbook Seventh Edition provides you with a complete roadmap for the discipline -- clearly written to make sure you know where you are in the process and what you must do to reach the next level. Within its pages you will find A-Z coverage – from key concepts methods research and tools to practical applications on the job. Here’s why this is the best edition yet:
Updated chapters on Lean Six Sigma and the Shingo PrizeNEW chapters on Risk Management and Building a Quality Management SystemNEW material on the history of quality managementAll ISO and other regulatory standards have been updatedNEW statistical tables charts and dataExamples and case studies throughout demonstrate how others have applied the methods and tools discussed in real-world situations