Automotive Mechanics, 10th Edition

Angelo Kinicki

Angelo Kinicki is an emeritus professor of management and held the Weatherup/Overby Chair in Leadership from 2005 to 2015 at the W.P. Carey School of Business at Arizona State University. He was inducted into the W.P. Carey Faculty Hall of Fame in 2016. Angelo currently is the Dean's Scholar in Residence at Kent State University. He is teaching in the MBA program and serves on the Dean's National Advisory Board.

Angelo is a busy international consultant and is a principal at Kinicki and Associates, Inc., a management consulting firm that works with top management teams to create organisational changed aimed at increasing organisational effectiveness and profitability.

Brenda Scott-Ladd 

Brenda Scott-Ladd is an independent management consultant and researcher based in Perth, Western Australia. She currently teaches on the Australian Institute of Management MBA program. Brenda commenced her academic career in 1997 and, until recently, was an Associate Professor of Human Resource Management at Curtin University in Perth. She was a visiting research scholar at the University of Surrey, UK, in 2011.

Brenda specialises in teaching and researching human resource practices in relation to management, employee relations, organisational behaviour and international human resource practices. She has taught on undergraduate and master’s programs in Singapore, Hong Kong, China, Mauritius and Malaysia. Her long-standing career in industry spans sectors as diverse as health, construction and manufacturing. Brenda has considerable experience in the occupational health and rehabilitation fields, and originally qualified as a triple-certificated registered nurse. She has been the consultant for a significant number of federal and state government agencies and private companies, and continues to practise as a human resources consultant. Until recently she was an editorial board member for the International Journal of Management Education.

Martin Perry

Martin Perry is an independent research consultant living in Queenstown, New Zealand. He was previously an associate professor in the School of Management, Massey University (Wellington), where he taught a range of management courses to undergraduate and postgraduate students including contemporary management, organisation and management, managing services, business and sustainability, and enterprise development. He left Massey University following the university’s decision to close its management teaching programs in Wellington. Martin teaches and supervises undergraduate and postgraduate dissertation and internship students as a faculty member of the Southern Institute of Technology’s SIT2LRN.

As an independent research consultant, Martin has worked with the Open Polytechnic developing course content for a variety of degree and diploma courses in management and business. Martin has authored or co-authored 10 books, including Controversies in Local Economic Development (voted best book of 2011 by the UK-based Regional Studies Association) and Environmental Policy for Business, a contribution to the United Nations-linked Principles for Responsible Business Education (PRME) book series. Martin has authored or co-authored over 100 peer-reviewed articles and book chapters, and has received Best Paper awards from the Australia and New Zealand Academy of Management, Institute for Small Business and Entrepreneurship, Australian Regional Studies Association and other academic associations and journals.

Markus Groth

Markus Groth is Professor of Organisational Behaviour in the School of Management at the UNSW Business School, UNSW Sydney. He earned his PhD in Management from the University of Arizona. Markus’ research focuses on service management and aims to unravel the complexities of customer service. Much of his research explores the role of emotions in the workplace, specifically, the link between employee experiences of work and the service quality experiences of the customers they serve, the behavioural and emotional components of service interactions, and the strategies organisations employ to form and maintain relationships with their customers. His work has been published in leading management and marketing journals such as Journal of Marketing, Journal of Applied Psychology, Personnel Psychology, Journal of Management and Academy of Management Journal. Markus teaches management classes at the undergraduate and Executive MBA level. In addition, he has consulted with both private and public organisations on human resource management issues and has received several research grants from the Australian Research Council to explore work design and emotional labour issues in the call centre and health care sectors.

Bruce Mitchell

Bruce Mitchell works in the Department of Management at Monash Business School in Melbourne, Australia. He is a graduate of two universities in South Africa, and the European Doctoral Program (EDP) in Entrepreneurship and Small Business in Spain and Sweden, and completed his PhD at the UAB, Barcelona, Spain. He was awarded a scholarship which allowed him to spend two years in Sweden, working on research projects. Bruce has extensive lecturing experience, having been an academic staff member at universities in Australia, the UK, Sweden and South Africa. Bruce has substantial coordination, lecturing and curriculum experience in Entrepreneurship, Innovation, Organisational Behaviour, Business Ethics, Business Communication, Management, Research Methods and Human Resource Management at undergraduate, postgraduate and MBA level.

Bruce has delivered more than 30 papers at national and international conferences. He has published in several peer-reviewed academic journals, such as Education and Training, Journal of Small Business and Entrepreneurship, Journal of Entrepreneurship and Entrepreneurship Policy Journal. He has co-authored textbooks with Prentice Hall and Oxford University Press, written a number of chapters in various management books with a range of publishers, and regularly reviews textbooks for international publishers. Bruce’s research interests include the institutional environment of entrepreneurship (formal and informal), diversity in entrepreneurship (ethnicity, immigrant, gender, social, youth), emerging economies, and more recently he has been researching in gamification in business education, verbal feedback and engagement of international students.

Carolyn Ward

Carolyn Ward is a senior lecturer in the Department of Management within the Faculty of Business, Economics and Law at Auckland University of Technology, New Zealand. Before joining academia Carolyn worked as a management consultant internationally, and has almost 10 years’ experience in the not-forprofit and local government social housing sector. Since obtaining her MBA she has published in the areas of management and leadership in journals such as Management Learning, Leadership and Organization Development Journal and European Journal of Training and Development. Currently, Carolyn is completing her PhD at The University of Auckland, Department of Management and International Business. Her research addresses identity formation processes of atypical occupations using discourse analysis.

Carolyn has extensive teaching experience at both undergraduate and postgraduate levels, combined with MBA and other master’s program leadership and supervisory responsibilities. In 2016 she was awarded Senior Fellow of Advance HE (former Higher Education Academy), promoting excellence in higher education. She espouses a ‘learn by doing’ mantra, engaging students to become active, reflective and critical learners. Carolyn is keen to explore alternative learning strategies in her teaching, such as playful pedagogies to achieve positive and meaningful learning experiences.