Retail Marketing

Chapter 1 Retailing Marketing: an Introduction

Chapter 2 Understanding the Retail Consumer

Chapter 3 Retailing and its Role in the Supply Chain

Chapter 4 Managing Supplier-Retailer Relationships within the Supply Chain

Chapter 5 Managing the Selling Environment

Chapter 6 Retail Brand Strategy

Chapter 7 Managing Customer Service

Chapter 8 Retail Location Strategy

Chapter 9 Designing and Implementing Retail Pricing Strategy

Chapter 10 Designing and Implementing Effective Communications Strategies

Chapter 11 Retailing and Sustainability

Chapter 12 Retailing and Internationalization Strategy: Development and Implementation

Chapter 13 Retailing: the Impacts of Social and Technological Change

Retail Marketing is a new and refreshing text, essential for anyone wanting to get to grips with this important, fast-paced area of marketing today. With a user-friendly structure, this book reflects the very latest in academic thinking and provides a strong focus on customer value, corporate social responsibility and the transformative effect of digital technology. Written especially for European and international students and suitable for both undergraduate and postgraduate students, Retail Marketing addresses the challenges of marketing in the 21^st Century. Across the chapters key elements of successful retail marketing, including developments in omni-channel marketing and the importance of a co-ordinated supply chain to a company’s value proposition, are considered.

Striking a balance between theory and practice, Retail Marketing presents concepts in a clear and comprehensive way with engaging, up-to-date global examples and visual illustrations to help students apply their knowledge to a real world context.