Management Strategies and Skills, Blended Learning Package
Part 1: Understanding Management
1. Foundations of Management
Part 2: Managing Interactions
Interaction Management
2. Managerial Communication
3. Presentations, Public Speaking and Meetings
4. Manage Personal Work Priorities and Professional Development
5. Manage Effective Workplace Relationships
Part 3: Understanding Teams
6. Ensure Team Effectiveness
7. Manage and Facilitate Non-traditional Teams
8. Develop Teams, Individuals and a Workplace Learning Environment
Part 4: Leading and Managing Operations
9. Effective Leadership
10. Recruitment, Selection, Induction and Termination
11. Assign Duties and Appraise Performance
12. Manage and Implement Operational Plans
13. Manage Projects
14. Manage and Monitor Quality Customer Service
15. Problem Solving and Decision Making
Part 5: Implementing Good Workplace Practice
16. Manage Performance
17. Manage Diversity in the Workplace
18. Ensure and Monitor a Safe Workplace
19. Managing Risk
Part 6: Managing for Sustainability
20. Sustainable Development
21. Responding to Change
22. Managing Quality and Continuous Improvement
23. Sustainable Strategies
New Chapters in Connect
BSBLDR501 Develop and use emotional intelligence
BSBLDR502 Lead and manage effective workplace relations
Management Strategies and Skills includes the print book plus access to Connect, McGraw-Hills unique digital learning and assessment platform.
The new edition of Judith Dywer's best-selling Management text has been updated and mapped to both Certificate IV in Leadership and Management and Diploma of Management in the BSB Business Services Training Package. Written in plain English, with extensive use of succinct tables, diagrams and a full-colour internal design, this text conveys information to the reader easily and is ideal for visual learners.
The text encourages learning with a logical pathway: the theory is presented, the reader is asked to reflect with Ask Yourself questions and then the student is engaged in practical applications with Apply Your Knowledge sections. This is an invaluable teaching tool for all management students and lecturers in the VET sector.
Scope
Management Strategies and Skills, 2e is mapped to both Certificate IV in Leadership and Management and Diploma of Management in the BSB Business Services Training Package.