Communication For Business

Part A: Interpersonal Skills
Chapter 1: Communicating at Work
Chapter 2: Resolving Conflict and Negotiating

Part B: Working in Teams
Chapter 3: Contributing to Work Teams
Chapter 4: Providing Leadership
Chapter 5: Organising and Managing Meetings

Part C: Interacting with Clients
Chapter 6 : Communication with Customers and Clients
Chapter 7: Planning and Giving Presentations

Part D: Writing for Business
Chapter 8 : Principles of Effective Writing
Chapter 9 : Writing Business Documents
Chapter 10 : Writing Reports
Chapter 11 : Communicating with Graphics

Written for the new training package, Communication for Business helps business students develop communication skills. Using a variety of case studies, illustrations and real-life workplace activities set in an Australian context, Communication for Business enables students to understand basic communication concepts and develop the skills to communicate effectively in a business environment.