Retail Services

Preface

Assessment information for trainers and assessors

Acknowledgements

About the authors

e-student/e-instructor

Part 1: Customer Contact

Chapter 1 - SIRXSLS303 Build relationships with customers

Chapter 2 - SIRXCOM101 Communicate in the workplace to support team and customer outcomes

Chapter 3 - SIRXIND101 Work effectively in a customer service environment

Part 2: Merchandising and Marketing

Chapter 4 - SIRXMPR001 A Profile a retail market

Chapter 5 - SIRXMER201 Merchandise Products

Chapter 6 - SIRXMER202 Plan, create and maintain displays

Chapter 7 - SIRXSLS201 Sell products and services

Part 3 Retail Operations

Chapter 8 - SIRXWHS101 Apply safe work practices & SIRXWHS Maintain store safety

Chapter 9 - SIRXFIN201 Balance and secure point-of-sale terminal

Chapter 10 - SIRXINV002A Maintain and order stock

Chapter 11 - SIRXRSK201 Minimise loss

Part 4 Personal Development

Chapter 12 - SIRXMGT001A Coordinate work teams

Chapter 13 - SIRXQUA001A Develop innovative ideas at work

Retail Services is print only.

Retail Services is a dynamic new learning resource that will equip students with the knowledge and skills they need for a challenging and rewarding career in retail and related fields. This text provides completecoverage of Certificate III in Retail in the SIR11 Retail Services Training Package. Australian case studies,activities and examples engage students with practical, real-world applications of the presented theory.

Authors Lee Perlitz and Dan Hill both have extensive experience in the retail industry and as educators.Their writing style is user-friendly for students, as seen in their other bestselling text VocationalTraining and Assessment.